How to Increase Your Website’s Conversion Rate
How to Optimise Your Website to Convert Traffic Into Enquiries
Too many small businesses fail to understand the importance of converting traffic into enquiries. Think of it like this. If you owned a shop on the high street and wanted to increase sales, you’d do whatever it took to bring more people in. Anything from advertising to leaflet drops to walking around in a sandwich board. Great, but you wouldn’t see much of an increase in sales if all your staff ignored the customers, after they’d arrived in your store would you? The sad truth is that this is exactly what many small businesses do with their websites. Can you afford to be one of them? Are you already? To find out, you only need to do two things:
- first compare your visitor stats against your enquiries from your website (if there’s a big difference, your conversion rate is low) and
- secondly get your web designers to tell you how your conversion rate could be improved. If you don’t feel like asking them, either ask me or check these four things yourself.
What’s the navigation like on your website? Get someone who hasn’t used it before to browse your website, and peer over their shoulder while they do it. Work out if they find it simple to find key areas like product pages, contact details, enquiry forms, etc. Resist the urge to tell them where to go, but note down where they find it hardest.
Look for common sources of confusion, such as having more than one navigation menu on the page (some sites have one at the top and another on the side – what’s that all about?). Are there too many drop-down submenus? Does the user keep losing their place? You get the picture.
Use a Responsive Website Design
An increasing number of people will visit your website via a mobile device (phone, tablet etc.) over the next months and years. How does your site look on them? Does it convert gracefully or does it simply shrink down into a tiny illegible blur? Is it still easy to navigate? If your site uses Flash, it could be completely useless on an iPhone or iPad. Maybe it’s time you talked to your web designers about an update.
Great Websites Use Great Photography
The famous Chinese saying is often paraphrased as “a picture speaks a thousand words” but a blurry nondescript photo could be saying to your clients: “get away from this bunch of amateurs as quickly as possible”. Great and appropriate photography can act like a magnet for enquiries. It increases buyer confidence and enhances your professionalism instantly. Chefs say we eat with our eyes, well if that is true we also certainly buy with our eyes too.
Make Your Copy Compelling
Take a fresh look at the text on your website. Does it have your personality, your attitude, your passion for what you do? Does it make you feel that you want to get to know the people behind the website right now, or does it make you say: “Meh, let’s check the next one”? Look for dynamic prose that’s full of active language and most importantly of all, effective calls to action. If it doesn’t have them, talk to a professional copywriter; one that really understands how to write for the Internet. Trust me, they’re as rare as hen’s teeth. At Design Inspiration, we always use the most active copy possible for our clients, but even the best copy can get dated. Maybe it’s time to take a fresh look at your words.
The Next Step
If your website isn’t converting your traffic into enquiries, it may well be time to give it a thorough review. Use the conversion rate improvement tips in this article. If you want a second opinion, ask me. I’ll be happy to give you my tips. Just get in touch and ask me to take a look.